We had never heard of them before either. I wish I could say it was a good thing, but it hasn’t been. They are heartless. We’ve have issues with them saying they didn’t get our payments ontime. At first it was through their website that I was making the payment and I had to prove to them that is was deducted by them from my bank account BEFORE the due date. Then I stated to pay with my bill pay to them and again they tried to do it again. I had to go to my bank who proved to them that the payment was accepted by THEIR electronic system 7 days before the payment was due. They have been horrible.
As for GreenTree, I’ve never heard of them before but I wonder what the 1049 complaints were for. Some people complain about nothing while others have very valid reasons. I wonder if the complaints were part of a class action suit?
Good luck. If you have issues, it might be time to refinance if you are in a position to do so.